Payd Exp

Frequently asked questions

Find answers to the common questions asked about Payd Exp.

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FAQ for Organisers

With Payd Exp, you can set up a wide range of events to meet your needs. The platform supports:

  • Free Events: Perfect for community gatherings, social meetups, or any event where ticketing is not required.
  • Paid Events: Ideal for concerts, workshops, conferences, and any event where you want to sell tickets.
  • Online Events: Host virtual events, webinars, and online workshops seamlessly.
  • Physical Events: Manage ticketing and reservations for in-person events such as festivals, exhibitions, and local gatherings.
  • Public Events: Make your event discoverable to everyone on the platform.
  • Private Events: Restrict access to only those with the event link, perfect for exclusive gatherings or private functions.
Payd Exp provides the flexibility to cater to both free and ticketed events, whether online or in-person, and the ability to choose between public and private listings.

Yes, Payd Exp. offers comprehensive event management services to help you plan and execute your event smoothly. Our platform includes tools for:

  • Event Creation and Customization: Easily set up and customize your event page, including ticket types, pricing, and promotional offers.
  • Attendee Management: Track and manage attendee information, handle check-ins, and monitor ticket sales in real-time.
  • Payments and Settlements: Accept payments securely through multiple payment gateways and receive settlements directly to your Payd wallet.
  • Analytics and Reporting: Access detailed reports and analytics to understand your event's performance and success metrics.
Additionally, Payd Exp. provides dedicated customer service to support you throughout the event planning process. Our support team is available to assist with any questions or issues you may encounter, ensuring a smooth experience for both you and your attendees.

Payd Exp. offers a seamless payment process to ensure you receive your event earnings quickly and securely. Here's how it works:

  • Connect Your Payd Wallet: Create a Payd wallet to receive payments for your events. Your payments will be settled directly to your Payd wallet, which you can then withdraw to your bank account or mobile money wallet.
  • Ticket Sales and Revenue: Monitor ticket sales and revenue in real-time through your event dashboard. Once you create an event, our support team will help you select a payment package that suits your needs. Whether it's a fixed fee, a percentage of ticket sales, or a combination of both, we'll work with you to ensure you get value for your money.
  • Settlements and Payouts: Payd Exp will settle your earnings directly to your Payd wallet on demand. You can then use your Payd Wallet to make payments, transfer funds, or withdraw to your bank account or mobile money wallet.
  • Fees and Deductions: Be aware of any service fees or transaction fees that may apply. These will be deducted before the final payout is transferred to your account.
By using Payd Exp's secure payment system, you can rest assured that your event earnings will be processed efficiently and securely, allowing you to focus on creating a successful event experience for your attendees.

Yes, Payd Exp allows you to add special requirements or requests at the time of booking to ensure a smooth and enjoyable experience for your attendees. Here's how you can do it:

  • Custom Ticket Types: Create custom ticket types with specific requirements or restrictions, such as VIP access, early bird pricing, or group discounts.
  • Event Details: Include detailed event information, such as dress code, age restrictions, or accessibility options, to inform attendees of any special requirements or accommodations.
  • Data Fields: Customize the booking form to collect additional information from attendees, such as dietary preferences, seating preferences, or special requests. This is done through the data-fields feature in the event creation process and on the event dashboard.
  • Communication: Communicate with attendees directly through the platform to address any special requirements or requests they may have. You can also use the messaging feature to send updates, reminders, or event details to attendees before the event.
By providing attendees with the option to add special requirements at the time of booking, you can enhance their event experience and ensure that their needs are met. Payd Exp's flexible platform allows you to customize your event to accommodate a wide range of preferences and requests, making it easy to create a memorable and enjoyable event for all attendees.

Yes, Payd Exp allows you to reserve your event for a selected group of people by setting it as a private event. Here's how you can do it:

  • Private Event: When creating your event, you can choose to make it private, restricting access to only those with the event link. This allows you to control who can view and register for your event.
  • Toggle Privacy Settings: After creating an event, you can make it private or public on the event dashboard.
By setting your event as private, you can ensure that only invited guests or selected attendees can register and attend. This feature is ideal for exclusive gatherings or private functions, allowing you to manage access and control the guest list effectively.

Yes, Payd Exp allows you to limit the number of tickets available to each person by setting a maximum ticket quantity per order on event creation or later on the event dashboard. This feature is useful for managing ticket sales, preventing bulk purchases, and ensuring fair access to all attendees.

The maximum number of people you can host depends on the event type, venue capacity, and local regulations. Payd Exp does not impose a specific limit on the number of attendees you can host, allowing you to set the capacity based on your event requirements and venue constraints.

Yes, Payd Exp makes it easy to share your event's page with attendees and promote your event to a wider audience. Here are some ways you can share your event page:

  • Event Link: Share the event link directly with attendees through email, social media, or messaging platforms.
  • Event Page: You can click on the share icon on the event page. This will copy the link to the event, allowing you to share it with your intended audience across different platforms.
  • Customizable Tiny Links: On your event dashboard, you can make a custom link that you can share to your guests.
With these sharing options, Payd Exp. makes it effortless to promote your event and maximize your reach.

Payd Exp provides a check-in feature that allows you to track and manage attendee arrivals at your event. Here's how you can use the check-in feature:

  • Event Dashboard: Access the event dashboard to view the list of attendees and their ticket status.
  • Check-In Page: Use the Payd Exp Check-In page to scan tickets, check attendees in, and manage entry to the event.
  • Real-Time Updates: Receive real-time updates on attendee check-ins, ticket sales, and event capacity to ensure a smooth check-in process.
By using the check-in feature, you can easily track attendee arrivals, manage entry to the event, and ensure a seamless check-in experience for your guests.

Visit the event dashboard and click on the event you want to edit. You can then make changes to the event details, ticket types, pricing, and other settings. Once you've made the necessary edits, click on the "Save Changes" button to update your event. The changes will be reflected on the event page and communicated to attendees through email notifications.

We charge a small fee for free events to cover the cost of platform maintenance, customer support, and communication channels. This fee is deducted from the ticket sales revenue generated by your event. The fee is event-specific and is paid by the event organizer, just before the event is approved for publishing.

Payd Exp accepts a wide range of payment options to make it convenient for you to pay for your event services. Here are the payment methods we accept:

  • Mobile Money: Pay for your event services using mobile money wallets such as M-Pesa, Airtel Money, or Tkash.
  • Bank Transfer: Transfer funds directly from your bank account to pay for your event services and ticket sales.
  • Debit/Credit Card: Use your debit or credit card to make secure online payments for your event services.
By offering multiple payment options, Payd Exp ensures that you can pay for your event services conveniently and securely, using the method that works best for you.

No, your customers do not need to create an account with Payd Exp to purchase tickets for your event. They can simply visit your event page, select the desired ticket type, and proceed to checkout as a guest. However, creating an account with Payd Exp offers additional benefits, such as easy access to event details, order history, and personalized recommendations.

If you need help with your event or have any questions, Payd Exp provides dedicated customer support to assist you. Here's how you can get help:

  • Help Center: Visit the Payd Exp Help Center for detailed guides, tutorials, and FAQs to help you navigate the platform and manage your event effectively.
  • Email Support: Reach out to our support team via email at [email protected] for assistance with event setup, ticketing, payments, or any other queries you may have.
  • Phone Support: Contact our support team by phone at +254 759 981399 for immediate assistance or urgent issues related to your event.
  • WhatsApp Support: Chat with our support team on WhatsApp at +254 759 981399 for quick responses and real-time support.
Our support team is available to help you with any questions or issues you may encounter while using Payd Exp. Whether you need assistance with event setup, ticketing, payments, or any other aspect of your event, we're here to support you every step of the way.

FAQ for Attendees

Payd Exp takes data privacy and security seriously and does not share your personal information with third parties without your consent. Here's how we protect your data:

  • Secure Transactions: Payd Exp uses industry-standard encryption and security protocols to protect your payment information and personal data.
  • Data Protection: Your personal information is stored securely on our servers and is only used for event registration, ticketing, and communication purposes.
  • Consent-Based Sharing: We do not share your data with third parties unless you explicitly consent to it, such as opting in for promotional offers or partner services.
  • Privacy Policy: Our Privacy Policy outlines how we collect, use, and protect your data. By using Payd Exp, you agree to our Privacy Policy and data handling practices.
By using Payd Exp, you can trust that your personal information is safe and secure, and that we will not share it with any third parties without your permission.

No, you do not need an account to buy tickets from Payd Exp. You can purchase tickets as a guest by providing your contact information and payment details at checkout. However, creating an account offers additional benefits, such as:

  • Order History: View your past orders, ticket purchases, and event registrations in one place.
  • Event Recommendations: Receive personalized event recommendations based on your interests, and past activity.
  • Easy Checkout: Save time by storing your payment information and contact details for future purchases.
  • Exclusive Offers: Get access to special discounts, promotions, and early bird tickets for events on the platform.
Creating an account with Payd Exp is quick, easy, and free, and allows you to enjoy a more personalized and convenient ticketing experience.

Buying tickets for an event on Payd Exp is easy and convenient. Here's how you can purchase tickets:

  • Event Page: Visit the event page and select the ticket type you want to purchase.
  • Checkout: Click on the "Book Now" button and proceed to checkout by providing your contact information and payment details.
  • Confirmation: Once your payment is processed, you will receive a confirmation email with your ticket details and event information.
  • Reminder: You will receive a reminder email closer 24 hours to the event date with the event details and any additional information you may need. In addition, SMS reminders will be sent to your phone number.
By following these steps, you can easily purchase tickets for events on Payd Exp and secure your spot at exciting and memorable experiences.

Payd Exp limits the number of tickets you can purchase for an event to prevent bulk purchases, scalping, or ticket hoarding. This ensures fair access to all attendees and helps manage event capacity effectively. If you require additional tickets, please contact the event organizer or support team for assistance.

Feel free to reply to the confirmation email you received after purchasing your ticket. You can also contact the event organizer directly through the event page or the contact information provided on the event listing. Let them know about your special requirements, dietary restrictions, accessibility needs, or any other requests you may have. The event organizer will do their best to accommodate your needs and ensure you have a pleasant and enjoyable experience at the event.

After purchasing your tickets, you will receive a confirmation email with your ticket details and event information. You can also access your tickets by logging into your Payd Exp account and viewing your order history. If you have any issues with your tickets or need further assistance, please contact the event organizer or support team for help.

The ticket is a unique link sent t your email address and phone number. You can also access the ticket from your Payd Exp account by logging in and viewing your order history.

After purchasing your tickets, you will receive a confirmation email with instructions on how to join the online event. This email will contain a unique link or access code that you can use to access the event platform or virtual venue. If you have any issues joining the event or need further assistance, please contact the event organizer or support team for help.

No, you do not need to print your tickets. You can access your tickets electronically by clicking on the unique link provided in the confirmation email or by logging into your Payd Exp account and viewing your order history. You can also present your tickets on your mobile device at the event venue for scanning and entry. If you have any issues with your tickets or need further assistance, please contact the event organizer or support team for help.

Yes, you can cancel or change your booking by contacting the event organizer or support team. Please refer to the event listing or confirmation email for the cancellation policy and instructions on how to modify your booking. If you have any issues with your booking or need further assistance, please reach out to the event organizer or support team for help.

If you need help with your ticket purchase, event registration, or any other queries, Payd Exp provides dedicated customer support to assist you. Here's how you can get help:

  • Help Center: Visit the Payd Exp Help Center for detailed guides, tutorials, and FAQs to help you navigate the platform and manage your event effectively.
  • Email Support: Reach out to our support team via email at [email protected] for assistance with ticketing, payments, event details, or any other queries you may have.
  • Phone Support: Contact our support team by phone at +254 759 981399 for immediate assistance or urgent issues related to your ticket purchase or event registration.
  • WhatsApp Support: Chat with our support team on WhatsApp at +254 759 981399 for quick responses and real-time support.
Our support team is available to help you with any questions or issues you may encounter while using Payd Exp. Whether you need assistance with ticketing, payments, event details, or any other aspect of your event experience, we're here to support you every step of the way.

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